HomeCentral IT ServicesRemote SupportConnecting to a Remote Session (Mac)

6.4. Connecting to a Remote Session (Mac)

Connecting to our remote support service is very simple. Just follow the directions on the screen.

(1) Click on the link to download the remote software.

(2) The software will be downloaded to your downloads folder which is located from the Finder > Go menu > Home > Double click on the Downloads folder.

(3) Double click on the blue icon entitied 'Central IT Remote Support.'

(4) Please tell us 'Your ID' by either replying to your original heldesk message or by clicking here and completing the boxes in step two (see below). We do not require the password.

You can click here and complete the boxes in step two on our website if you are unable to email us.

 

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