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1.2. Adobe Connect Licensing

Three years ago we decided it was necessary to put a plain-English description of Adobe Connect licensing together. As of March 9th, 2015, Adobe has released Connect 9.4 and with it a whole new licensing model. So, while our old post about licensing has been a great staple for us and the Connect Community, it seems that it is time to put a new version out, rather than just updating the old post.

As we have stated in the past licensing for Adobe Connect is probably near the top, if not at the top, of the list of complicated things to deal with in Connect. It often is either not properly explained or not properly understood and customers can get left with deployments that either don't meet or grossly exceed their needs as a result. This post is intended to be a reference for what the different licensing models do (how they work, limitations, advantages, etc.) but will not discuss pricing. If you are interested in pricing, feel free to contact us directly,

Adobe Connect is still available in three different deployment options:

  1. On-Premise (Enterprise) – This deployment is typically hosted on your server(s), and behind your firewall. Since it is a server platform product, it is subject to perpetual licensing. This means that the server software itself and all licensing must be purchased initially, but thereafter (year 2, year 3, etc.) only the Maintenance & Support is required to be purchased annually. M&S is required at time of purchase, and is normally 20% of the total Connect product purchase. In some cases, special exceptions and/or agreements, contracts, etc. have been established and agreed upon by the end user(s) and Adobe, so they may differ. Please visit the Adobe Platinum Maintenance & Support homepage for further details. Please also note that On-Premise deployments can also be a Managed Service offering; meaning that the deployment is an On-Premise installation that is managed by another company.
  2. Hosted (SaaS) – The hosted deployment option is also known and referred to as a Software as a Service (SaaS) model. In this case, your Adobe Connect deployment is hosted on Adobe's reserved server clusters. That being said, you are behind Adobe's firewalls. In some cases, having your account Hosted may or may not be the best solution. It is always best to first check with your IT Dept., Systems Admin, etc. to see what may or may not be a requirement. Since there may be several compliance regulations that your institution may need to adhere to, or if you may need full integration with other pre-existing server based products, Adobe's servers may be able to suffice, but those kinds of questions cannot be answered here and now, as the scenarios tend to vary greatly. Hosted account purchases through resellers typically include baseline standard Adobe Connect Help and Support.
  3. Adobe Connect Managed Services (Enterprise & SaaS) – This deployment is hosted on dedicated server(s) and managed by Adobe Systems. It includes all of the benefits of an Enterprise deployment, (adhering to your firewall settings, LDAP and/or AD integration, etc) but since it requires no internal network administration, it feels like a SaaS deployment. It is a perpetual licensing model where all licensing must be purchased initially, and must be renewed annually. In some cases, special exceptions and/or agreements, contracts, etc. have been established and agreed upon by the end user(s) and Adobe, so they may differ. Please contact us directly if you have questions about the Adobe Connect Managed Services option. A PDF overview on Adobe Connect Managed Services can be viewed and/or downloaded here.

While the deployment options have stayed the same, Adobe has re-worked the licensing models for Connect. So here is where you will see the changes. I'll start with the modules that haven't seen a change. New licensing will have the titles in italics.

Meeting Module

Note: Named Host and Concurrent User cannot co-exist on any Connect deployment, as they are both representative of the Meeting Module

Content Module

Note: Content Publish licenses are purchasable for On-Premise Connect deployments, as the Content Module is open to an unlimited number of users. Since you are in control of the amount of disk space available to Connect, you can decide how many individuals you want to be able to push content to the server.

Training Module

Note: Concurrent Learner and Named Virtual Classroom Manager licenses can co-exist on any Connect deployment. If you have both, then the ability to deliver both synchronous and non-synchronous training will be available.

Webinar Rooms

Note: Named Webinar Manager and Shared Webinar Room licenses can co-exist on any Connect deployment.

Events Module

If you are a current Adobe Connect customer, you will be given a grace period to change any existing licensing over to the new licensing offerings. If you don't have any licenses that are changing, then you don't need to worry about anything, Adobe Connect will remain the same for you. If you are a new customer or an existing customer looking to add new functionality to your Connect deployment, you will only be able to purchase under the new licensing moving forward.

And there you have it, the new licensing for Adobe Connect as of March 9th, 2015. If you have any questions or comments, feel free to post them below. You can also contact us directly and we'll do all we can to help you move forward with your Adobe Connect needs.

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