HomeCentral IT ServicesRemote SupportConnecting to a Remote Session (Windows)

6.5. Connecting to a Remote Session (Windows)

Connecting t our remote support service is very simple. Just follow the directions on the screen.

Requirements: You must be running Windows® XP, Server 2003, Vista or later.

Our help desk team will email to you a support session link. Click on the link and this will launch a new browser window:

Click on the 'Download Software' button.

A small plugin will be installed onto your computer. This should only take a few seconds but may take longer depending upon the speed of your computer.

Next you will be asked if you want to run or save this file. Click on Run.

You may see a security warning appear asking you if you want to run this software. Click on Run.

Finally the support software will launch and you will be asked to join the session. Click on 'Join Session.'

That's it! Your technician should now be able to control your computer.

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