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5.4. Maintenance Visits 2020

Maintenance Visits 2020


One of our value added services is to provide a free annual maintenance visit to all of our Business Black, Premium Black and Signature level customers. We'll aim to visit you annually around six to nine months after your contract renewal date.


During the visit we aim to:


(1) Provide some general maintenance and to identify any issues with your hardware and software.

(2) Carry out version checks to ensure your operating system, security and Antivirus is up-to-date.

(3) Discuss any concerns, recommendations or service requirements.

The visit will ensure the following:

1. Each operating system and it's security components are up-to-date

2. Hardware such as storage and memory are healthy and in good working order

3. Updates to our asset tracking and remote support software

4. Advice and recommendations to improve performance


5. Discuss any concerns, recommendations or service requirements.


Each computer examination takes around 10-20 minutes to complete. Your consultant will recommend the best course of action where further work is required. 


The visit isn't obligatory, but we know by experience that preventative maintenance can save both time, money and loss of data when those minor issues are identified before they become serious. If you would prefer to cancel the visit or defer it, then please let us know as soon as you can by either telephone or email. 


Shortly after your maintenance visit, we'll provide you with a report summarising what we've found along with the following documents:

(1) A copy of each workstation report
(2) A data security report for your site — this provides an indication on how well your site is prepared for data recovery and potential security threats
(3) ITAM (IT Asset Management) report — an asset report for all laptops and workstations
(4) Hardware ageing report — a compiled list of the oldest computers in operation which you may want to consider for retirement

If you are not currently benefiting from a Premium Level Service Agreement but would like to arrange a maintenance visit then please don't hesitate to get in touch as this can be arranged for a small charge. Customers with a Business Red Support Plan may also arrange a free maintenance session at our service centre in Leicester.

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