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2.6. Register for self-service password reset

As an end user, you can reset your password or unlock your account by yourself using the self-service password reset (SSPR). Before you can use this functionality, you have to register your authentication methods or confirm the predefined authentication methods that your administrator has populated.

Register or confirm authentication data with SSPR

  1. Open the web browser on your device and go to the password reset registration page.
  2. Enter your username and the password that your administrator provided.
  3. One or more of the following options are available for you to configure and verify.

    • Office phone: Only your administrator can set this option.
    • Authentication Phone: Set this option to another phone number that you have access to. An example is a cell phone that can receive a text or a call.
    • Authentication Email: Set this option to an alternate email address that you can access without using the password you want to reset.
    • Security Questions: Your administrator has approved this list of questions for you to answer. You can't use the same question or answer more than once.
  4. Provide and verify the information that your administrator requires. If more than one option is available, we suggest that you register multiple methods. This gives you flexibility when one of the methods isn't available. An example is when you're traveling and you're unable to access your office phone.

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