HomeCentral IT ServicesSupport ContractsHow to log a support ticket

5.1. How to log a support ticket

There are several ways of reaching our technical support team. These are:

By telephone

Call 01530 272727 and press option 1. When calling our support line outside of business hours, you will be directed to our voicemail service. All voicemail messages are automatically sent to our helpdesk team which will be accessed and logged accordingly.

By email

Our email address is helpdesk@cituk.co.uk.

Online service portal

Visit http://www.cituk.co.uk/helpdesk. From here you can easily raise a new ticket and update existing requests. For instructions on how to use the portal, please click here.

Remote support application

If you have a support plan with CIT (UK), then it's likely that you'll already have our remote support application (Teamviewer) preinstalled. This can be located from the menu items at the top of your screen on a Mac, or within the system tray of your PC. The icon should look like this:

Towards the bottom of the window, you'll find the 'Help me' button. From here, please include your name, email address, company name and description of your query.


Support Hours

Our standard hours of support are from 8am to 6pm Monday to Friday. New support requests received outside of business hours will be responded to on the next working day.

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