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12.4. Issues when attempting to log into Adobe Creative Cloud

Solution 1: Update to the latest version of Creative Cloud.

In most cases, Creative Cloud downloads and installs the update automatically when you sign in. If you're unable to sign in from the Creative Cloud application, then do the following:

  1. Open a browser and navigate to https://creative.adobe.com/products/creative-cloud
  2. Sign in with the Adobe ID associated with your Creative Cloud account.
  3. Download and install the latest version of the Creative Cloud app.
  4. Launch Creative Cloud and sign in.

Solution 2: Clean up cached user login information.

  1. Close the Creative Cloud application.
  2. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
  3. Delete the opm.db file.
  4. Launch Creative Cloud.

Solution 3: Reinstall Creative Cloud and clean up cached user login information.

  1. Uninstall Adobe Creative Cloud. 
    • Windows
    1. Open the Windows Control Panel > Programs And Features.
    2. Choose Adobe Creative Cloud and click Uninstall/Change.
    3. Follow the onscreen instructions.
    • Mac OS
    1. Open Finder and go to /Applications/Utilities/Adobe Installers.
    2. Double-click Adobe Creative Cloud to remove.
    3. Follow onscreen instructions.
  2. Repeat the steps from Solution 2 to clean up cached user login information.
  3. Repeat the steps from Solution 1 to reinstall the latest version of Creative Cloud.
  4. Launch Creative Cloud.

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