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6.4. Outlook reconciliation process causes delay

If the .pst file or the .ost file shuts down incorrectly, you may receive one of the following error messages the next time that you start Outlook:

If you receive one or more of these error messages, you may experience performance issues until Outlook finishes the reconciliation process for the .ost file or for the .pst file. The following gear icon appears in the status bar while Outlook checks the data file in the background:

 Outlook 2007 gear icon

When this icon disappears, the .pst file or the .ost file is reconciled. If you are running Outlook 2010, the reconciliation process will pause at shutdown and resume (from where it was paused) the next time that you start Outlook.

An incorrectly shut down .ost file or .pst file may occur for one of the following reasons:

If you see this issue frequently, and you have to exit Outlook shortly before you shut down your computer, it may be better to shut down Windows while Outlook is still running. We recommend that you do this instead of exiting Outlook and then shutting down Windows shortly after that.

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