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3.5. Reset password for my Office 365 account (SSPR)

With the self-service password reset (SSPR), users can reset their passwords on their own when and where they need to. The SSPR can help you accomplish the following:

• Self-service password change: The user knows their password but wants to change it to something new.
• Self-service password reset: The user is unable to sign in and wants to reset their password by using one or more of the following validated authentication methods:
  • Send a text message to a validated mobile phone.
  • Make a phone call to a validated mobile or office phone.
  • Send an email to a validated secondary email account.
  • Answer their security questions.
• Self-service account unlock: The user is unable to sign in with their password and has been locked out. The user wants to unlock their account without administrator intervention by using their authentication methods.

IMPORTANT: You must first register to use the SSPR service in order to use this feature. Please review the 'Register for self-service password reset' for instruction on how to do this (see related pages at the bottom of this article).

Reset the password for your Microsoft Office 365 account

1. If you forgot the password for the Microsoft account that you associated with Office, you can reset it at https://passwordreset.microsoftonline.com.

2. Follow the prompts to reset your password.

3. Don't forget that once you've changed your password, your email client (such as Apple Mail or Microsoft Outlook, and your mobile phone) will need to be updated with your new password.
   

Related Pages

• Office 365 > Outlook on the web > Register for self-service password reset